The City of Light enjoys a well-balanced blend of business and leisure demand resulting in both a broad seasonality and strong average rates. Since 2015, Paris has faced multiple challenges which highly disrupted hotel performances. As the city was ...

Spark by Hilton London Romford set to open in the coming weeks. Hilton (NYSE: HLT) today announced the European debut of its industry-disrupting premium economy brand Spark by Hilton, with the signing of Spark by Hilton London Romford. Set to open i...

For the past 25 years, it has become evident that most hotels fail to adequately capitalize on opportunities presented by seasonal holidays and event business drivers. The lack of optimization of these revenue opportunities is due in part to two fac...

But perhaps one property stands above the rest by capturing the heart of this trend, and then accelerating into a territory unmatched by any other hotel in the world due to its astounding, eccentric and fun-in-every-way design. This is none other th...

In a recent conversation between EHL professor Ian Millar and Pedro Torres, founder of Youverse, they explored the multifaceted concept of digital identity within the hospitality industry. Torres provided a comprehensive explanation of digital ident...

Introduction Businesses are embracing personalization and even micro-personalization. Examples include implementing concierge service to help guests plan their trips, customizing marketing messages, and availing the guest’s favored type of coffee in...