James Yang/theispot.com On Jan. 2, 2023, 19 refugees from Cuba who were adrift on a makeshift boat in the Straits of Florida were spotted and rescued by the crew of the Celebrity Beyond, a passing cruise ship. Rescuing stranded refugees has become surprisingly routine for cruise liners during an intensifying global migrant crisis. What made...

Carolyn Geason-Beissel/MIT SMR | Getty Images When one of the largest global telecom companies grappled with high customer attrition, the marketing team used a heuristics-driven approach to retain customers. For example, if a customer hadn’t made any outgoing calls in three weeks, the company would roll out a promotion. However, this approach...

Paul Romer once considered himself the most optimistic economist. He rightfully predicted that technology would blow up as an economic driver coming out of the inflation of the 1970s but acknowledges he did not foresee the inequality that technology advances would lead to. On this episode of the Me, Myself, and AI podcast, Paul shares his views...

Matt Chinworth/theispot.com As artificial intelligence plays an ever-larger role in automated systems and decision-making processes, the question of how it affects humans’ sense of their own agency is becoming less theoretical — and more urgent. It’s no surprise that humans often defer to automated decision recommendations, with exhortations...

Transition points are stressful: You know you need to make a change but may be unsure of which available options make the most sense for your next move. Understanding your unique strengths and resources is an important first step in making choices that will lead you to rewarding work or opportunities for personal growth. MIT SMR columnist Sanyin...

Carolyn Geason-Beissel/MIT SMR | Getty Images In a tight labor market for talent, retaining skilled people is crucial, both to maintain an organization’s skills and capabilities and to avoid the costs and disruption of recruiting. So understanding why people stay and why they leave is important. During the height of the pandemic, many workers...